Shipping & Delivery Policy

Last Updated: July 2025

Casablanca Mediterranean Food proudly serves customers locally in Cincinnati, Ohio, and ships select products throughout the United States.

Order Processing

Orders are typically processed within 1–2 business days. Processing times may vary during holidays, promotional periods, severe weather, or periods of high order volume.

Customers will receive order confirmation and shipping notifications when available.

Local Delivery

We offer local delivery throughout eligible areas of Cincinnati and surrounding communities.

Delivery availability, fees, minimum order requirements, and estimated delivery times will be displayed during checkout.

Customers should ensure someone is available to receive perishable deliveries when applicable.

In-Store Pickup

Customers may choose in-store pickup for eligible orders.

Pickup instructions and notification details will be provided after the order is prepared.

Orders should be collected promptly, especially when they contain refrigerated, frozen, or other perishable products.

Nationwide Shipping

We ship eligible products throughout the United States.

Shipping rates and estimated delivery times are calculated during checkout based on package weight, dimensions, destination, and selected shipping method.

Delivery times are estimates only and are not guaranteed.

Refrigerated & Frozen Products

Certain fresh, refrigerated, frozen, and temperature-sensitive products may be available for shipment using insulated packaging and cold-chain shipping methods.

Customers are responsible for ensuring someone is available to receive these deliveries on the expected delivery date.

Upon delivery, refrigerated and frozen products should be inspected immediately and stored appropriately.

Shipping Restrictions

Some products may be restricted from shipment due to food safety requirements, carrier limitations, state regulations, weather conditions, or destination limitations.

Any shipping restrictions will be indicated during checkout whenever possible.

Damaged, Missing, or Incorrect Orders

If an order arrives damaged, incomplete, incorrect, or contains products that appear unsafe for consumption, customers must contact Casablanca Mediterranean Food within 24 hours of delivery.

Please provide:

• Order number

• Description of the issue

• Photos of the affected items and packaging

Each claim will be reviewed individually.

Delivery Delays

Casablanca Mediterranean Food is not responsible for delays caused by weather conditions, carrier disruptions, natural disasters, holidays, or other circumstances beyond our control.

Incorrect Addresses

Customers are responsible for providing accurate shipping information.

Casablanca Mediterranean Food is not responsible for orders delayed, lost, or misdelivered due to incorrect or incomplete shipping addresses provided by the customer.

Contact Us

For questions regarding shipping, delivery, pickup, or order status, please contact Casablanca Mediterranean Food through our Contact Us page, by email, or by phone during business hours.